Wd My Passport User Manual For Mac

Hi Donna,

WD My Passport not showing up. WD Community It’s taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don’t think this should be a problem. I’m sorry, but those 16 inches are more than enough to damage a dr.Read more. My WD External hard drive not recognised. The My Passport for Mac drive is trusted, portable storage that perfectly complements your on-the-go lifestyle. Compatible with USB-C and USB-A, the drive also comes in a new, stylish design that fits in the palm of your hand.

MY PASSPORT USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there. Your My Passport drive fits perfectly into the busy life of anyone with an on-the-go digital life. Back Up Automatically — The My Passport drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost. You can set it to run automatically to your schedule. Just pick the time.

Welcome to Microsoft Community and thank you for posting your query.

Let’s try installing the WD passport driver in compatibility mode and check if this helps. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive.

Right-click on the setup file of the driver and select Properties.
Select Compatibility tab.
Check Run this program in Compatibility mode.
Let the driver install and then check the functionality.

You can also visit the below link and try updating the driver and check.

If the issue still persist, I recommend you to contact WD passport team for further assistance.

Hope this helps. Keep posting us with the status we will be glad to help you.

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Hello,

thank you for replying to my query.

Firstly I have a couple of questions-

do I uninstall the WD security and WD utilities files before I reinstall them?

do I then try and start the install process again from the Manual I downloaded?

Also, I wasn't able to find a compatibility tab.

regards,

Donna

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Hey DonnaW2 :)
Billion gave you some good advice! The two WD software programs shouldn't be a problem and I don't believe you should uninstall them when working with the drivers. Feel free to post back if you have trouble finding the drivers or any other problem with the drive! you can contact our support here: http://products.wdc.com/support/kb.ashx?id=lckjWh
Cheers!
Captain_WD.

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Hello Billion and Captain_WD,

Thank you for your help.

Billion,

I did get so far with your advice but wasn't quite sure what software to download from the website you gave me.

I did try but it said I didn't have privileges.

My next step which was what you Captain_WD suggested was online support.

I've now done that and everything is working perfectly

Than you to both of you, much appreciated.

Donna

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Hi,

Thank you for keeping us updated. If you need further assistance with Windows in future, let us know and will be happy to help.

Thanks.

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Wd Passport For Mac Instructions

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Hello,

Instruction Manual

Well my WD passport is working but I still get the message that my File History Drive has been disconnected for too long.

I went in Settings / back up/options and it is still saying last back up was 25/09/15 which was probably just before I installed windows 10 and today I'm getting the same notification.

I did a 'back up now' but the back up date didn't update.

Thank you for replying to my questions.

Donna

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You are most welcome! Can you verify that the backup is current and not from the older date? If the update is OK and the date is the only problematic thing I'd say that you should turn to the MS's live support. If the backup is not updating I would try doing it on another external drive and see if the results are different.
Post back when you do the tests.
Captain_WD.

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Wd My Passport User Manual For Mac Download

Hello Captain_WD,

Thank you for your reply. How do I know that date of the back up? The online tech remote support did a back up yesterday after he downloaded the compatible win 10 version and the files backed up mirror those on my PC but there's no date that I can see?

Also in settings on Win 10 and I do 'back up now' nothing seems to happen. The date stills says Sept and immediately the 'reconnect your drive' error message comes up.

User Manual Example

Sorry, not great with this stuff,

Wd My Passport User Manual For Mac Windows 10

Donna

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Hey again :)
This should give you a good amount of info including how to check the contents of the backup: http://windows.microsoft.com/en-us/windows/back-up-restore-faq#1TC=windows-7
I would recommend backing up your data with another tool to an external drive just to be on a safe side that you have a current backup of your data. You can try using WD SmartWare: http://products.wdc.com/support/kb.ashx?id=45KZ4B
If you have questions for regarding software or anything else feel free to ask :)
Captain_WD.

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Trusted and loved portable storage.

The My Passport portable drive is trusted to store the massive amounts of photos, videos and music you love. Available in an array of vibrant, fun colors, the sleek style fits comfortably in the palm of your hand, so you can easily take your treasured content everywhere you go.

Auto Backup
Automatically back up photos, videos, music and documents from your system onto your My Passport drive with the included WD Backup software. Set it to your schedule. Just pick the time and frequency.

Password Protection
Built-in 256-bit AES Hardware Encryption with WD Security software helps keep your content private and safe. Easily add a “return-if-found” message as the password prompt in case your My Passport drive ever gets lost. Even great minds like yours can accidentally leave things behind.

WD Reliability
WD builds drives to demanding requirements for durability, shock tolerance and long-term reliability. And we back up (pardon the pun) the trusted My Passport drive with a 3-year limited warranty.